9 Best Ways to Fix Can’t Scroll in Microsoft Edge

Though Microsoft Edge isn’t as popular as Google Chrome, Microsoft’s default browser is gaining traction among users. It has unique features like sleep tabs, collections, vertical tabs, and several energy-saving add-ons. It’s not entirely bug-free, though. Many have complained about Microsoft Edge crashing, high memory usage, and scrolling issues. The latter is quite irritating. Here are the best ways to fix Microsoft Edge’s scrolling problem.

Scrolling issues in Microsoft Edge lead to a below-average web-browsing experience. You can always move to another browser like Safari, Firefox, or Chrome, but the switch may not be smooth for some. Instead, use the tricks below and fix the mouse scroll not working in Microsoft Edge.

1. Load the Webpage Properly

Do you use Microsoft Edge on a slow internet connection? The browser may fail to load heavy web pages. Sometimes, it may render a broken webpage too. Although you see the content on the desktop, you can’t scroll through the content. You need to connect to a high-speed internet connection, reload the webpage, and try again.

2. Enable Scroll Inactive Windows

Scrolling may not work properly on inactive Microsoft Edge windows. You need to make a tweak in Settings.

Step 1: Press the Windows + I keyboard shortcut to open Settings app. Select Mouse under Bluetooth & devices.

Step 2: Enable the ‘Scroll inactive windows when hovering over them’ toggle.

3. Check Bluetooth Connection

Are you using a Bluetooth mouse on your Windows PC? If you have a sluggish Bluetooth connection, you may face scrolling issues on Microsoft Edge and throughout the Windows 11. We recommend reconnecting the Bluetooth mouse, and if the issue persists, check our dedicated guide to fix Bluetooth connectivity issues on Windows 11.

4. Check Mouse Battery

Is your Bluetooth mouse running low on battery? You need to replace cells or put it on charge. After your wireless mouse has enough battery, you won’t face scrolling issues in Microsoft Edge.

5. Disable Windows Scrolling Personality

The ‘Windows Scrolling Personality’ is an experimental feature where the mouse wheel and keyboard scroll by a percentage of the scroller size. The system replaces the default scroll animation with Impulse-style scroll animations. Here’s how you can disable it.

Step 1: Launch Microsoft Edge and type edge://flags/ in the address bar.

Step 2: Type scrolling in the search bar and disable the ‘Windows Scrolling Personality’ function. You can disable ‘Smooth Scrolling’ from the same menu.

6. Disable Third-Party Apps That Turn-Off Mouse Functions

Many Windows users rely on third-party apps and services to customize the mouse on Windows. X-Mouse, MouseController, and Wizmouse are some of the popular apps for the Windows platform. If you use any such apps, use the steps below to uninstall them.

Step 1: Press Windows + I keyboard shortcut to open the Settings app, choose Apps from the left sidebar and select Installed Apps from the right pane.

Step 2: Click the three horizontal dots menu beside such an app and select Uninstall.

6. Reinstall Mouse Drivers

Corrupt or outdated mouse drivers often lead to scrolling issues in Microsoft Edge. It’s time to reinstall mouse drivers using the Device Manager menu.

Step 1: Right-click on the Windows key and choose the Device Manager from the Power User menu.

Step 2: Expand ‘Mice and other pointing devices.’ Right-click on the mouse and select Uninstall device.

Restart the PC, open Microsoft Edge and try scrolling in it.  

7. Disable Microsoft Edge Extensions

One of the third-party extensions may be messing up scrolling on Microsoft Edge. You should uninstall irrelevant Edge extensions.

Step 1: Launch Microsoft Edge and click the three horizontal dots menu, and open Extensions.

Step 2: Click the three horizontal dots menu beside an extension and select ‘Remove from Microsoft Edge’.  

You need to repeat the same and uninstall all the outdated and unnecessary extensions from Microsoft Edge.

8. Clear Microsoft Edge Cache

Corrupt Microsoft Edge cache can also be the real culprit behind scrolling issues in the app. It’s time to clear the Microsoft Edge cache and try again.

Step 1: Launch Microsoft Edge, click the three horizontal dots menu at the top-right corner and choose Settings.

Step 2: Select ‘Privacy, Search, and Services’ from the sidebar and select ‘Choose What to Clear.’

Step 3: Click Clear now from the following menu.

9. Reset Microsoft Edge

When none of the tricks work, it’s time to reset Microsoft Edge from scratch. Here’s how.

Step 1: Launch Microsoft Edge, click the three horizontal dots menu at the top-right corner and choose Settings.

Step 2: Select Reset Settings from the left sidebar.

Step 3: Select ‘Restore settings to their default values’ and confirm your decision.

Enjoy Smooth Scrolling in Microsoft Edge

Scrolling not working in Microsoft Edge can break your workflow in no time. The issue can be due to numerous reasons. Which trick worked for you? Share your findings with us in the comments below.  

Last updated on 26 June, 2023

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