11 Ways to Fix ‘Conversation Not Found’ Error on ChatGPT

ChatGPT is an advanced language model capable of providing solutions to almost all the prompts. However, even ChatGPT might enter into problems that affect the user experience. One such issue is the ‘Conversation not found’ error between conversations. In this guide, we will look at how you can fix the ‘Conversation not found’ error on ChatGPT.

fix "conversation not found" error on ChatGPT

The Conversation not found error typically means ChatGPT has lost your chat history on its platforms. Before we get to the solutions, we will look at the reasons behind the error to help you prevent the same. Let’s begin.

Why Does ChatGPT Say ‘Conversation Not Found’

ChatGPT ‘conversation not found’ error usually occurs when the added prompt lacks details, isn’t structured properly, or contains errors. ChatGPT is designed to give answers to prompts with context by looking at the particular conversation history. If the conversation context is not properly conveyed, the model may be unable to link the current message to the previous conversation thread.

Besides that, the error could be due to temporary technical glitches. For instance, if you use any API based on this LLM, the ‘Conversation Not Found’ might pop up because of the API side error. With that out of the way, let’s jump to the fixes.

How to Fix ChatGPT ‘Conversation Not Found’ Error

Now that you know why you see the ‘conversation not found’ message, we must look at how you can fix it.

1. Check if ChatGPT Servers Are Down

Online services must enter maintenance occasionally to handle the traffic and improve security. ChatGPT doesn’t have any exceptions in it. Hence, if you are facing an issue regarding the service, check if the server is down using the link below.

Once you open the page, you can see the bars next to ChatGPT. Check whether the last one is Green. If it’s Green, there are no server issues, and you are better off moving to the following solutions. If it’s not Green, it translates to a server error, and you must wait until OpenAI engineers fix the issue.

why does ChatGPT say conversation not found

If needed, you can also hit ‘Subscribe to get updates’, where you will be informed about the situation whenever the server gets into maintenance mode or any other errors.

2. Check Internet Connection

ChatGPT requires a stable internet connection to process the query and display results. Ensure to check that you have a stable internet connection. You can either restore the modem or router or switch to Wi-Fi to a mobile hotspot (or vice-versa).

If needed, you can also contact your Internet Service Provider (ISP) and mention the stability issues of your network connection.

3. Enter the Right Input

If instructions are unclear, you won’t see proper results. Hence, you need to provide the right prompts to fix the ‘conversation not found’ error on ChatGPT. If you use any mathematical formulas, ensure to use the correct ones.

If you don’t give proper instructions with the prompt, the AI may encounter difficulties understanding it. And hence, outputting the error.

fix conversation not found error on chatGPT

4. Check if Your Query Meets ChatGPT Guidelines and Parameters

ChatGPT has set certain guidelines and parameters to ensure the AI language model is not used for malpractice. Hence, you might see an error message if your prompt violates any of these guidelines and parameters.

5. Refresh Feed and Start New Chat

It is best to refresh each of your sessions in ChatGPT once in a while, as the session might automatically expire after more than 10 minutes and return error messages. Hence, you can either refresh the webpage and choose the conversation you want to continue or start a new chat and mention the query.

6. Clear Browser Cookies and Cache

Most of the errors you might counter while using web services can be solved by clearing the browser cache and cookies. Hence, if you want to fix the ChatGPT ‘conversation not found’ error, refer to the following guides to clear the browser cache and cookies of the browser you use:

opera browser cache

7. Log Out and Log In

To fix ‘conversation not found’ error on ChatGPT, try to sign out and then back in. This action would refresh the session and flush out any bugs or error files causing the issue. Here are the steps:

Step 1: Open ChatGPT on your browser or from the link below.

Step 2: Click the three dots next to your name and choose Log Out.

choose the three dots and hit the log out button

Step 3: Once you log out, log into ChatGPT again.

log in to ChatGPT

8. Disable Browser Extensions

Browser extensions can also cause the ‘conversation not found’ error on ChatGPT. The best way to find a solution is to remove any recently installed extensions or remove all extensions.

9. Enable or Disable VPN

As you know, VPN services create a virtual network to protect you from unsolicited trackers and snoopers. Apart from that, these services can also help you access other services that are geo-locked. In that case, the best solution is to enable VPN and check if you can use ChatGPT without any error.

toggle off VPN on Android

Apart from that, if you use the internet with VPN, try disabling it, as VPN can reduce the internet speeds and lead to the ‘Conversation not found’ error on ChatGPT.

10. Use a Different Browser

If none of the above fixes helped remove the ‘conversation not available error’ on ChatGPT, try accessing the service on another device or browser or even in incognito mode. In our testing, we got around the issue by accessing ChatGPT on another browser. Check and see if you can find the solution.

11. Contact ChatGPT Support

If the issue is persistent even after trying all the above fixes, contact ChatGPT support from the link below.

Step 1: Hit the message icon at the bottom right corner.

choose the message icon at the bottom right corner

Step 2: You can search for help from the message box or hit ‘Send us a message.’

choose Messages and hit Send us a message

Step 3: Choose any of the options on the page and elaborate on the issue in detail.

Step 4: Once you add all the details, hit the send button.

Note: You will be required to login to your ChatGPT account to log in to the account.

mention the issues and hit send

FAQs on ‘Conversation Not Found’ Error on ChatGPT

1. What happens when a ChatGPT conversation is deleted?

When you delete a ChatGPT conversation, you can’t access it. Hence, you may see the conversation error message on ChatGPT.

2. What is the full form of GPT chat?

The GPT in ChatGPT stands for Generative Pre-Trained Transformer, which can understand and process human language and generate appropriate responses.

3. Is ChatGPT available for mobile?

As of now, the official ChatGPT app is only available for iOS. You can only access ChatGPT on Android through the browser. You can check our guide on getting ChatGPT on Android phones for some workarounds.

4. Is ChatGPT better than Google?

We have made a detailed comparison between ChatGPT and Google, where you can solve all your queries related to that.

Use ChatGPT Without Interruptions

You can easily fix ‘conversation not found’ error on ChatGPT by providing proper instructions and ensure not to confuse the AI. Besides that, we have ensured to add all the solutions with which you can avoid this issue. If you still have any suggestions or queries, let us know in the comments below.

Last updated on 21 July, 2023

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